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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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L Bart

October 9, 2026

5  out of  5
rating by L Bart
"The service you get here is impeccable. Michelle’s knowledge and diligence to get you the proper coverage puts me at ease. It’s nice to be taken care of."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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David Williams

October 8, 2026

5  out of  5
rating by David Williams
"Working with Michelle has been an absolute pleasure. She has been so helpful and has explained everything so that I completely understand. I have had the same experience with Jared and Vicki. I would not go anywhere else. Keep up the good work!"
We responded:
"Wow, thank you for the 5-star review, David! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Mike James

October 7, 2026

5  out of  5
rating by Mike James
"Vicki was pleasant, knowledgeable, friendly and understanding to boot! She really helped us out! The whole office was friendly and helpful! Don't look any further for your next agent!"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Michelle H

October 7, 2026

5  out of  5
rating by Michelle H
"Vicki, Michelle and Jared are the absolute best!:) They take care of your needs expeditiously and their customer service is beyond excellence!! They treat all their customers like family!"
We responded:
"Hi Michelle, thank you so much for your 5-star review! We truly appreciate your kind words and support. It means a lot to us, and we’re glad you had a great experience. Looking forward to serving you again soon!"
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Virginia G

October 6, 2026

5  out of  5
rating by Virginia G
"Great customer service and offers all policy options with suggestions to insure I receive the best rates available!! Best agent In the area!!"
We responded:
"Thank you so much for the 5-star rating, Virginia! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Jared Chapman "
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A Axford

September 25, 2026

5  out of  5
rating by A Axford
"Life gets rolling and I forgot to cancel insurance on a vehicle the family no longer had. When I realized it, I called with the goal of just stopping the waste of money but Michelle was able to get months of premiums refunded all the way back to the date the vehicle had been sold !"
We responded:
"Thanks so much for the fantastic rating, A! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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JeNean Lendor

September 23, 2026

5  out of  5
rating by JeNean Lendor
"My customer representative, Vicki, is amazing. She is polite, thoughtful, and helpful, and very efficient and more than timely when requests are sent in. She is amazing and I love working with her. State Farm has found a gem in her."
We responded:
"Thank you so much for your kind review, JeNean!  If you need insurance assistance, we are just an email or call away! - Jared Chapman, your State Farm Agent   "
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Emma jakubowski

September 17, 2026

5  out of  5
rating by Emma jakubowski
"Michelle was absolutely wonderful to work with! She was so helpful in making sure I was taken care of and fully understood my policy. She was caring, knowledgeable, and patient throughout the entire process. I truly appreciate her excellent customer service and would highly recommend her!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Livonia. "
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Shawn Tambeau

September 15, 2026

5  out of  5
rating by Shawn Tambeau
"Vicky is amazing in her ability to give you all the answers and let you know that everything is going to be okay
She handled my multiple calls and questions and concerns with deep empathy and completely effective and efficient professionalism
I Am So satisfied with the level of skill and care I have received"
We responded:
"Thanks so much for the fantastic rating, Shawn! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Jay Jeeper

September 10, 2026

5  out of  5
rating by Jay Jeeper
"Absolutely great to deal with Vicky and Jared are extremely helpful and very friendly which is rare in today's world"
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Linda Andres

September 5, 2026

5  out of  5
rating by Linda Andres
"Michelle Nagel got the job done quickly, while making us feel we were her top priority. She was friendly, compassionate, and available each time we had to call the office."
We responded:
"Linda, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Joseph Parisi

September 1, 2026

5  out of  5
rating by Joseph Parisi
"Jared and his team have always provided exceptional service."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Jesse

August 31, 2026

5  out of  5
rating by Jesse
"These guys are pretty solid. Good advice, great transparency. They cover my life, home, auto and business."
We responded:
"Hi Jesse, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Livonia.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Jared Chapman "
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Alicia Krantz

August 26, 2026

5  out of  5
rating by Alicia Krantz
"Been with State Farm for over 30 years and will never go anywhere else!!! I absolutely LOVE the staff they are always so helpful and so friendly!! They literally have helped me in so many ways when I don’t understand something they take the time to explain and give me the best options to go! Thank u for being so amazing!!!"
We responded:
"Hi Alicia, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Jared Chapman, Your State Farm Agent "
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carol kushner

August 21, 2026

5  out of  5
rating by carol kushner
"Michelle was so helpful and I can’t thank her enough she saved me tons of money nose her job so well so pleasant I couldn’t ask for more and couldn’t be more satisfied. Thank you for having a staff like Michelle at State farm."
We responded:
"Thank you for taking the time to leave such a great review, carol. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Kelly Nicholas

August 21, 2026

5  out of  5
rating by Kelly Nicholas
"Michelle was extraordinary to work with. She genuinely cares about her clients and consistently goes above and beyond to make sure they feel supported every step of the way. Her attention to detail is exceptional, and she took the time to ensure I fully understood my options.

She also helped me set up a life insurance policy, and as a single mother, that has given me an incredible sense of peace of mind. I truly appreciate her knowledge, kindness, and dedication. Michelle is not only an outstanding professional but an amazing human being. I highly recommend her!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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M Miss

August 20, 2026

5  out of  5
rating by M Miss
"Michelle is awesome! Great customer service knowledgeable and thorough, she's also kind and patient, she explained every step with me and assured me that if I needed anything feel free to reach out."
We responded:
"Thanks so much for the fantastic rating, M! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Melonee

June 26, 2026

5  out of  5
rating by Melonee
"I love working with this agent. We recently had to file claim and working with the agents in this office made it so much easier. I particularly want to thank Michelle. She was able to help us navigate the process and showed so much empathy."
We responded:
"Thanks so much for the amazing review, Melonee! We really appreciate your support here in Livonia . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Dorwin Harper

June 9, 2026

5  out of  5
rating by Dorwin Harper
"Excellent customer service. The team is always there for me especially Michelle"
We responded:
"Thanks so much for the fantastic rating, Dorwin! We are so glad you had a positive experience with us here on State Farm Agent Jared Chapman’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Shannon Galoch

May 26, 2026

5  out of  5
rating by Shannon Galoch
"I love this State Farm office! Jared and Vicky are amazing! And Michelle, the best addition to the team! Vicky had always gone above and beyond to help me with my insurance questions and concerns. Michelle did just that and then some, I’m so grateful that when I called last week almost in tears, Michelle answered the phone and change the course of how the rest of my week went. To say she is experienced is an understatement! I’m pretty certain she could answer any insurance question you have whether it’s about your home, car or any other type of insurance you might need.
Many thanks to my State Farm family!"
We responded:
"We are grateful for your 5-star review, Shannon! Thanks for taking a moment to share your positive rating of State Farm Agent Jared Chapman’s Team here in Livonia . "
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Michael Jay

May 22, 2026

5  out of  5
rating by Michael Jay
"A great insurance representative makes all the difference, and that’s exactly what my family has found with Michelle and Vicki from Jared Chapman’s State Farm team. Insurance can be complicated and stressful when you’re trying to handle everything on your own, but having knowledgeable, responsive reps who truly advocate for you brings an entirely different level of confidence and peace of mind.

No matter the question or situation, they are always quick to respond, proactive in finding solutions, and committed to making sure everything is handled correctly. They don’t just sell insurance, they provide guidance, reassurance, and genuine support when it matters most. Their professionalism, honesty, and attention to detail have shown me the true value of having trusted representatives in your corner. Thanks to Jared Chapman’s team, I know my family is protected and supported every step of the way."
We responded:
"Michael, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Jared Chapman’s Team!"
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Brittany Murray

May 21, 2026

5  out of  5
rating by Brittany Murray
"Always very helpful!"
We responded:
"Thank you so much for the 5-stars, Brittany! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Jared Chapman’s Team anytime."
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Gina Reynolds

May 21, 2026

5  out of  5
rating by Gina Reynolds
"Returning my auto insurance business back to State Farm. Michelle at Jared Chapman's State Farm Insurance office was AWESOME. She listened to my auto insurance needs and presented me with the best rates! Michelle saved me over 50% of what I was paying at a competitor's company. Michelle also reviewed all my Life Insurance and got those policies in check and those needs met for myself and my family! Thank you Michelle!!"
We responded:
"We appreciate your review, Gina. We are so happy that you had such a wonderful experience with State Farm Agent Jared Chapman’s Team here in Livonia ! "
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Amina

May 19, 2026

5  out of  5
rating by Amina
"The team here are great! Michelle is very helpful and always there if I need any help. I highly recommend!"
We responded:
"Amina, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Stephanie

May 1, 2026

5  out of  5
rating by Stephanie
"Professional and honest."
We responded:
"Stephanie, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Jared Chapman’s Team here in our Livonia office. "